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Privacy policy

Privacy Policy – Updated 25/09/2019

This privacy policy applies to all Divisions and Brands under ownership of David Mason (Design) Limited to which this site is a member.

This policy tells you about the information we collect from you when you use any of our websites.
In collecting this information, we are acting as a data controller and by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are David Mason (Design) Limited our registered address is -:
Palladium House, 1-4 Argyll Street, London, W1F 7LD

You can contact us by post at David Mason (Design) Limited, Foxwood Road, Sheepbridge, Chesterfield, Derbyshire, S41 9RN or by email at info@maisonhome.co.uk

The contact details of our Data Protection Officer are:
dpo@davidmasondesign.co.uk
David Mason (Design) Limited
Foxwood Road
Sheepbridge
Chesterfield
Derbyshire
S41 9RN

How we use your information

When you use any of our websites to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website's to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website's to function, and we don’t ask for your consent to place these on your computer.

For more information about our use of cookies, please see our cookie policy.

When you submit an enquiry via any of our websites, we ask you for your name, contact telephone number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information.

Your enquiry is stored and processed directly via our secure cloud email platform.
We do not use the information you provide to make any automated decisions that might affect you

We keep enquiry emails and customer records for what is reasonably required and in compliance with the law.

When you purchase a product from any of our websites

When you purchase products from us online, we may ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We may use your telephone number to contact you regarding your purchase or delivery.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to prevent Fraud, Hacking or DOS attacks.

Your information is stored on our website's and on our secure server, which are based within the United Kingdom.
Your credit card details if requested are passed to a third-party payment processor SAGEPAY https://www.sagepay.co.uk/

We do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information on file for as long as you are a registered customer, so that if you contact us or log into your account you can see past transaction history in relation to proof of purchase and warranty.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Your right to be Forgotten

If you wish to close your account and or also wish for personal data pertaining to you to be forgotten please contact dpo@davidmasondesign.co.uk with your request and this will be actioned within accordance with GDPR policies.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email or post please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website's at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

Cookie Policy

What are Cookies?

Cookies are usually small text files, given ID tags that are stored by your browser. They are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions.

Cookies are indispensable for websites that require logins, have customisable themes and other advanced features.

Cookies usually don't contain much information except for the url of the website that created the cookie, the duration of the cookie's abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.

Why Are Cookies Needed?

There are many uses for cookies, but they fit mainly into the following: -

  • They provide essential features for the website. i.e.
    • - Keep you logged in to the site once you've logged on with your details.
    • - It makes sure all items you've added to your basket are there when you reach the checkout.
  • Improving your user experience with the site
  • Website Analytics

user-settings-cdn-set
This is a unique id linking your web browser visit to the site to your particular user settings. This includes settings such as your country, language and currency as well as any items you may add to the basket. The items you add to the basket are stored in a database on our secure server. This cookie is available for 3 years so you can return anytime to the site and still have your settings and items you have added to the site available.

Google Analytics

The site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics set a number of cookies in order to show how people found your site, how they explored it, and how you can enhance their visitor experience.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

When someone visits a website coded with Google Analytics Tracking Code, that website sets four first-party cookies on the visitor’s computer automatically.

For more information on Google Analytics and its

First-Party Cookie

A “first-party cookie” is a cookie that is set by that same website. This term exists because there are also “third-party cookies”, which are cookies that are set by other third party websites (you don’t even need to visit that third party website to have a cookie set – don’t worry, Google Analytics ONLY uses first-party cookies).

__utma
This cookie is what’s called a “persistent” cookie, as in, it never expires (technically, it does expire…in the year 2038…but for the sake of explanation, let’s pretend that it never expires, ever). This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.

__utmb __utmc
The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, and if it doesn’t, it expires.

__utmz
This cookie keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 15,768,000 seconds – or, in 6 months. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code.

__utmv
If you are making use of the user-defined report in Google Analytics, and have coded something on your site for some custom segmentation, the __utmv cookie gets set on the person’s computer, so that Google Analytics knows how to classify that visitor. The __utmv cookie is also a persistent, lifetime cookie.

What if Someone Deletes These Cookies from their Computers?

Unfortunately, you cannot do anything about someone deleting their cookies from their computers. The __utmb and __utmc cookies are gone before you know it, but the __utma, __utmz, and __utmv cookie (when applicable) will remain for a long period of time. Whenever someone deletes the __utma cookie, they are in essence deleting their history with your website. When they visit your website again, they are considered a brand-new visitor, just as they were the first time they came